Onyx Software’s approach to security is holistic, covering various layers including network security, application security, operational security, and compliance with international standards. This multifaceted strategy is designed to protect against a wide range of threats, from direct hacker attacks to subtler forms of data leakage.


Network Security Features

Firewalls serve as gatekeepers, controlling incoming and outgoing network traffic based on an established set of security rules. Onyx Software utilizes advanced firewalls to create a barrier between secure internal networks and untrusted external networks, such as the Internet. These firewalls meticulously analyze packets of data, permitting or blocking them based on predetermined security standards.

Intrusion Detection Systems (IDS) are deployed to continuously monitor network traffic for unusual or suspicious activity. The IDS scrutinizes patterns that might indicate a security breach. If any such patterns are detected, the IDS alerts network administrators, providing them with the necessary information to thwart potential attacks promptly. This dual-threat assessment method offers a strategic defense mechanism against unauthorized access and other security threats.

Secure communication over the internet is established using SSL/TLS encryption. This encryption transforms the data into a format that is unintelligible to anyone except the intended recipient, significantly reducing the prospect of data breaches. When users interact with Onyx Software, their data is transmitted using this encrypted channel. It ensures that sensitive information such as passwords, credit card numbers, and personal details remain confidential and secure. SSL/TLS encryption is integral to maintaining trust between Onyx Software and its user base, assuring them that their interactions with the system uphold their privacy.

It adopts VPN access to foster a secure connection between its users and their software tools, regardless of their physical location. By routing the network traffic through an encrypted virtual tunnel, VPNs ensure that user data is shielded from eavesdroppers and interceptors. This encryption extends to all data exchanged over the VPN, thereby preventing unauthorized access to sensitive information. Users connecting to Onyx Software over a VPN can operate with the confidence that their data is both private and protected, a necessity in an age where remote work is increasingly the norm.


Onyx Software SecurityApplication Security Measures

Onyx Software is dedicated to maintaining a high level of security by implementing regular software updates and patches. By staying on top of these updates, Onyx can address security vulnerabilities as soon as they become known, closing gaps that could potentially be exploited by attackers. Users can rely on the software to be up-to-date, reducing the risk associated with running outdated software that may contain unpatched security flaws.

It is committed to secure coding practices that are designed to eliminate common vulnerabilities at their root. Developers at Onyx follow established guidelines and frameworks that prevent security issues such as SQL injection, cross-site scripting, and buffer overflows, which are prevalent potential threats in the software industry. By adhering to these secure coding standards, Onyx ensures that the applications they develop are resistant to attacks from their inception.

Onyx Software has implemented robust authentication protocols, including multi-factor authentication (MFA). MFA adds an additional verification step in the user authentication process, requiring users to provide two or more pieces of evidence, or “factors,” to confirm their identity before granting access to the application. This could include something the user knows (like a password), something the user has (such as a mobile device), or something the user is (like a fingerprint). This layered approach to user authentication significantly enhances security, acting as a deterrent to unauthorized access and identity theft.


Data Protection and Privacy

The threat of data loss due to system failures, technical malfunctions, or unforeseen disasters is a reality of the technological environment. Onyx Software mitigates these risks by implementing regular backups of all data. These backups serve as a safety net, ensuring that in the event of data corruption or loss, there is a process for data recovery that can restore lost information quickly and efficiently.

Onyx employs redundant systems, which involve duplicating critical components or functions of the system that the software operates on. This redundancy provides an extra layer of reliability, ensuring that there is no single point of failure within the system. If one part were to fail, another immediately takes its place, making sure that data remains accessible and secure without interruption.

It strictly adheres to the principle of least privilege when it comes to data access. This means that individuals within the organization are granted only the minimum levels of access—or privileges—necessary to perform their job functions. Access control mechanisms are in place to enforce these privileges appropriately.

User-level permissions and rigorously defined access protocols ensure that information is disclosed only to the correct user or system process. By controlling who can see and manipulate data, Onyx Software adds an important layer of privacy, preventing unauthorized access and potential breaches.

Operational security recognizes that human factors play a necessary role in maintaining a secure environment. It is for this reason that Onyx Software invests in ongoing employee security training programs. These training initiatives help ensure that all team members, regardless of their role, understand the importance of security best practices and are aware of the latest methods employed by attackers. Regular training and awareness sessions help cultivate a culture of security within the organization, making each employee a competent participant in the company’s security posture.


Compliance and Standards

Onyx Software has achieved the ISO/IEC 27001 certification, an internationally recognized standard for information security management systems (ISMS). This certification demonstrates Onyx Software’s commitment to establishing, implementing, maintaining, and continually improving its ISMS. It underscores the effectiveness of security measures and procedures in place to protect data from unauthorized access and breaches. Achieving this certification requires ongoing audits and reviews to ensure that Onyx Software consistently adheres to top-tier security protocols and management processes.

In light of the General Data Protection Regulation (GDPR) imposed by the European Union, Onyx Software has made concerted efforts to align its policies and procedures with GDPR’s stringent requirements. This ensures the protection of the personal data of EU citizens and residents both within the EU and in the global context. Compliance with GDPR means that Onyx Software is attentive to individuals’ privacy rights and executes rigorous data processing protocols which include lawful data collection, consent management, data subject’s rights, and secure data handling practices.

To maintain the highest level of compliance and standard adherence, Onyx Software engages in regular audits and assessments. These evaluations are performed both internally and by third-party auditors. The purpose is to identify any potential compliance gaps and to ensure that every aspect of Onyx Software’s operation is in line with legal and regulatory requirements. These assessments serve as a quality check on the system’s and procedures’ ability to protect sensitive data and maintain high-security levels.


Other posts

  • The Importance of a Unified Customer View in Onyx CRM 
  • Tips for Effective Campaign Management in Onyx CRM
  • Optimizing Onyx CRM for E-commerce Businesses
  • Project Management with Onyx CRM
  • Making the Most of Onyx CRM's Custom Fields and Forms
  • Onyx Software for Non-profit Organizations
  • Using Onyx Software to Drive Sales and Marketing Alignment
  • Onyx CRM and the Customer Journey
  • Essential Onyx CRM Add-ons and Extensions
  • Best Practices for Data Migration to Onyx CRM
  • Cost-Benefit Analysis of Implementing Onyx Software